ÃÁÎÃÅÌÌÁÔÉÏÎ ÉÎÆÏÒÍÁÔÉÏÎ ÒEQUESTS TO CANCEL Ñ-ÌINK ACCOUNTS MAY BE MADE BY POSTING YOUR REQUEST ON THE ÂILLING ÑUESTIONS MESSAGE BOARD IN "ÔALK TO Ñ-ÌINK," OR ON THE ÂILLING ÉNFORMATION AND ÃHANGES MENU ON THE MAIN MENU OF THIS DEPARTMENT. ×HEN YOU POST YOUR CANCELLATION REQUEST, PLEASE PROVIDE US WITH THE FOLLOWING INFORMATION: 1. ÔHE NAME IN WHICH THE ACCOUNT IS REGISTERED 2. ÙOUR COMPLETE ADDRESS AND HOME PHONE NUMBER (AND A DAYTIME PHONE NUMBER) 3. ÔHE PRIMARY (FIRST) SCREEN NAME ON THE ACCOUNT 4. ÔHE REASON FOR THE CANCELLATION REQUEST. (ÔHIS WILL HELP US IN OUR ENDEAVOR TO PROVIDE THE BEST POSSIBLE ONLINE SERVICE.) 5. ÔHE DATE YOU WISH YOUR CANCELLATION TO BE EFFECTIVE. ÃANCELLATIONS SUBMITTED ON THE ÂILLING ÑUESTIONS BOARD WILL BE PROCESSED BY ÁMERICA ÏNLINE, ÉNC.'S ÃUSTOMER ÒELATIONS ÄEPARTMENT WITHIN TWO BUSINESS DAYS FOLLOWING RECEIPT OF YOUR REQUEST, OR A FUTURE DATE SPECIFIED IN THE REQUEST. ÁCCOUNT INFORMATION WILL BE MAINTAINED FOR SIX MONTHS AND REQUESTS TO RE-OPEN THE ACCOUNT MAY BE MADE WITHIN THAT TIME PERIOD. <ÐÒÅÓÓ Æ5 ÆÏÒ ÍÅÎÕ>